You have the right to return all or part of the order within 14 calendar days from the date you receive it. Your return will only be made when the following applies:
- The purchase of the product has been made exclusively from our online store (electronically or by phone).
- You must send the product in the perfect condition in which you received it, ie without violating its packaging and confirming that the special markings of the product have not been removed (cards, labels, etc.) In addition, you must include the retail receipt as well as the return form, which you will find HERE .
- For hygiene reasons the company does not accept returns on swimwear, bodysuits and jewelry.
In this case, you will be charged the shipping cost, as well as the cost of returning the products. In the event that the reason for your return concerns a mistake of the company, we undertake to bear the total shipping costs of the product.
In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way their return will take place, your refund will be completed within 20 working days from the date we receive the products. In case the reason for return concerns a mistake of the company, we undertake to resend it to the address you have assigned to us for the receipt of the order at our own expense. Once the product leaves you, we receive it within 2-5 working days and through the courier company “SPEEDEX”. In case you choose other transport companies, we can not provide any guarantee for the delivery times of the products you return to us. After receiving the product, we will process your request immediately and we will inform you by e-mail about how to process it.
In case you want to change the respective product, you are obliged to return it to the company and place a new order. If the reason for the return is a mistake of the company, the shipping costs are borne by the latter.